HVS – Presales
About
WorkMan HVS is a fairly advanced installation since it require many parties to be included namely:
- You (reseller)
- Us (WorkManSoft/manufacturer of WorkMan HVS)
- Supplier of PMS-system
- Customer (the hotel)
- Tech-staff from customer
Requirements
Windows Requirements
- Open TCP and UDP ports both directions between server and PBX.
- 2 GB memory or more is recommended.
- 2 GHz or faster processor.
- At least 10 GB of free space on C-drive.
- QoS - Quality of Service for SIP traffic is recommended.
- For serial/COM-port you must either have physical port or use a Moxa-box (or similar).
Windows Versions
These can run on a physical server or a virtualized one. Only issue when running virtualized is when using serial COM-port to communicate to PMS. This can be overcome by Moxa-box. All applications are 32-bit but run on 64-bit editions of Windows.
Recommended OS
- Windows 2019
- Windows 11
- Windows 10
Obsolete OS
Earlier versions of these was tested ok, but will no longer be tested.
- Windows 2008 R2, supported with SLA
- Windows 2008
- Windows 2003
- Windows 8, supported with SLA
- Windows 7, supported with SLA
- Windows Vista
- Windows XP
Licenses needed with Avaya IP Office
- 3rd party TAPI
- SIP-trunk licenses.
- Contact your Avaya-reseller for any additional licenses that might be needed.
PBX
IP Office
| Release | Updated | Status | Production | Voice Ver | AVIO Config Ver | Info |
|---|---|---|---|---|---|---|
| 10.0.x | 2016 | OK | Yes | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.7 Server Edition | 2016-06-10 | OK | Yes | 2.2.1.17 | Not tested | Requires HVS Voice 2.2.1.17. |
| 9.1.6 | 2016-06-10 | OK | Yes | 2.2.1.17 | Not tested | Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17. |
| 8.0.443001, IP 500 V2 | 2016-06-10 | OK | Yes | 2.x | Not tested |
PMS - Property Management Systems
Supported
| PMS / Hotelsystems | Callcharge Duration | Callcharge Price | Maidstatus/ Cleaningcode | Wakeup from PMS | Wakeupstatus to PMS | Protocol | Transport | URL | Updated | Info |
|---|---|---|---|---|---|---|---|---|---|---|
| AX32 (generic) | Yes | - | Yes | - | - | AX32 | COM, IPCLIENT | |||
| Comtrol (generic) | Yes | - | Yes | Yes | Yes | Comtrol | IPCLIENT | |||
| DIP (generic) | Yes | - | Yes | - | - | DIP | COM, IPCLIENT, IPSERVER | |||
| FIAS(generic) | Yes | Yes | Yes | Yes | Yes | FIAS | IPCLIENT | |||
| Cenium | Yes | - | Yes | Yes | Yes | Comtrol | IPCLIENT | |||
| Hoist Hotsoft (older) | Yes | - | Yes | - | - | DIP | COM, IPCLIENT | |||
| Hoist Hotsoft v 8 | Yes | - | Yes | Yes | Yes | FIAS | IPCLIENT | 2015-12-23 | Supported using the FIAS-protocol | |
| Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio) | Yes | Yes | Yes | Yes | Yes | FIAS | COM, IPCLIENT | 2017-10-20 | FIAS protocol is used for Oracle Fidelio and other PMS that supports the FIAS-protocol. | |
| Protel | Yes | Yes | Yes | Yes | Yes | FIAS | COM, IPCLIENT | Possible support using FIAS, unverified at this time. | ||
| Techotel Picasso | Yes | - | Yes | - | - | DIP | IPSERVR | 2017-10-20 | Supported using the DORO-protocol, | |
| Spektra | Yes | - | Yes | - | - | FIAS | IPCLIENT | 2017-10-20 |
- TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
- Callcharge Price is a feature of HVS 2017
- COM = Serial COM-port, RS232
- IPCLIENT = TCP/IP Client connecting to a remote TCP/IP server
- IPSERVER = HVS acts as a TCP/IP server and PMS connects to it
Unsupported
These manufacturers are currently unsupported meaning that we don't have any integration up and running. They might support general protocols such as Comtrol, FIAS et.c. but we can't confirm it.
| PMS | URL | Updated | Info |
|---|---|---|---|
| Hotellinx | http://www.hotellinx.com/ | 2016-09-19 | Requested feedback from them if we can integrate. |
